Art. 1 – Information
F.lli Benedettini S.p.A., in cooperation with Bonelli Bus, operates the international bus line “Rimini – San Marino” and aims to provide users with clear and comprehensive information.
The company will promptly provide all relevant details about travel procedures, fare policies, scheduled times, vehicle usage, facilities, and dedicated information points.
F.lli Benedettini S.p.A. commits to timely communication—also through shelters at authorized stops—of departure and arrival times, as well as any route changes due to roadworks or public events.
In case of sudden detours or incidents, passengers will be given instructions on board to continue their journey.
Art. 2 – Boarding, Travel, Disembarkation
Boarding
Passengers waiting at authorized stops must signal their intention to board by raising their arm. Boarding is not allowed outside designated stops or while the bus is in motion.
Approaching the vehicle is prohibited before it has come to a complete stop with doors open.
During the Journey
Passengers must occupy only one seat, avoid leaning out of windows, refrain from smoking, and not disturb or inconvenience others.
Decent and respectful behavior is required.
Transport of flammable materials is not allowed, except for small quantities for personal use permitted by law.
Transporting firearms is prohibited (except for law enforcement officers).
Standing Passengers
On the “Rimini – San Marino” line, standing travel is permitted in compliance with current regulations and vehicle approval, if no seats are available.
Disembarkation
Passengers must signal in time their intention to get off, using only the designated exit doors.
Passengers with Disabilities
A lifting platform and wheelchair restraint are available upon request and must be booked by phone at least 24 hours in advance.
Art. 3 – Validity of the Travel Ticket
The travel ticket is valid only for the specific day, time, and route shown.
It must be shown upon request by the staff.
If the passenger does not have a valid paper or electronic ticket, boarding will only be allowed if seats are available, and a ticket will be issued on board.
Counterfeit, damaged, or illegible tickets are not accepted.
The travel ticket serves as a fiscal document.
Art. 4 – TPL Start Romagna Ticket
The TPL Start Romagna ticket, valid for the connection between zone 900 (Rimini) and zone 910 (Riccione) and the international “Rimini – San Marino” line, is strictly tied to the purchased trip.
Separate or different use is not permitted.
This ticket is subject exclusively to the international line’s conditions.
Art. 5 – Ticket Cancellation and Refund
Ticket cancellations must be made before the booked departure time.
Requests can be made by:
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Contacting staff during office hours
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Calling F.lli Benedettini S.p.A. at +378 0549-903854
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Sending an e-mail to info@busbenedettini.com
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Visiting the partner ticket office where the ticket was purchased
Art. 6 – Refund Conditions
In case of cancellation, a 70% refund of the ticket price is granted under the following conditions:
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The request must be made at least 48 hours before departure
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No refunds will be issued for cancellations made within 48 hours before or after the trip
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Late requests will not be accepted
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The refund request must include: personal data, ticket details, a copy of the ticket, IBAN, and account holder name. It must be sent by e-mail or postal mail to:
F.lli Benedettini S.p.A., Via Ovella n.13 – 47893 Borgo Maggiore (RSM) -
For credit card payments made online, refunds will be processed through transaction reversal
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The right to a refund expires if not claimed within 60 days from cancellation
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Refunds will be processed within two months, unless complications arise
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No refund is due if the interruption of travel is due to the passenger’s fault
Art. 7 – Lost or Stolen Tickets
Lost, stolen, or damaged tickets are non-refundable.
In case of loss, the passenger may still travel on the booked route by presenting a police report or a self-declaration with a copy of a valid ID.
Administrative fees apply for the issuance of a new ticket.
Art. 8 – Onboard Inspection and Regularization
Onboard staff (drivers, inspectors, or authorized personnel) are empowered to:
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Inspect travel tickets
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Impose administrative fines under current regulations
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Monitor company assets
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Oversee access, schedules, onboard safety, and manage critical situations (e.g., unattended luggage)
These operators may verify passengers’ identities when necessary and apply a penalty equal to double the unpaid fare in case of irregularities.
Art. 9 – Subscription Cards and Online Booking
The subscription is loaded onto a rechargeable card without expiry.
It is valid for one person per trip within the indicated fare zone (can be used for shorter but not longer trips).
Subscription validity is 365 days.
Online booking process:
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Select the San Marino–Rimini or Rimini–San Marino route
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Enter your subscription card code in the “subscription” field at checkout
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The ticket received is valid only for the selected date and time
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Booked tickets are non-refundable
Art. 10 – Transporting Children
Strollers and prams are allowed, within designated spaces.
Children taller than 1 meter must have a ticket.
Two children under 1 meter in height pay one single ticket.
Art. 11 – Transporting Animals
Passengers may bring one small pet (max 10–12 kg), by reservation only, kept in a pet carrier or held in arms.
Dogs must wear a muzzle and leash.
Wild or dangerous animals are prohibited.
Guide dogs for visually impaired passengers travel free of charge.
Owners are responsible for any damage or mess caused by their animals.
Art. 12 – Luggage Transport
Each passenger is allowed one item of hold luggage (max 20 kg and total size not exceeding 140 cm – height + width + depth).
One small carry-on bag is permitted inside the coach.
Each extra bag requires payment of an additional ticket.
Unaccompanied luggage or parcels (if space allows) are accepted for a fee.
Left luggage service is not available.
All luggage must be labeled with name, surname, and address.
Dangerous, explosive, flammable, or corrosive materials are strictly prohibited.
Art. 13 – Penalties
Passengers must:
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Have a valid travel ticket
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Keep it for the entire journey
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Show it upon request
Those without a valid ticket are subject to a €35 fine, in addition to the ticket price.
If payment is not made immediately, passengers must provide personal details and valid ID.
Using counterfeit or altered tickets incurs the same fine and payment of the improperly used fare.
Art. 14 – Complaints and Suggestions
For reports, complaints, or suggestions, contact:
F.lli Benedettini S.p.A.
Via Ovella, 13 – 47893 Borgo Maggiore – Republic of San Marino
Tel: +378 0549 903854
Fax: +378 0549 906352
E-mail: info@busbenedettini.com